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About Us

Staff

 


Headline employees take pride in offering some of the best 24 hour a day, customer-oriented hosting (hosting only) support in the industry. Everyday businesses trust Headline Hosting with their web presence, reinforcing the Headline's tradition of industry-leading customer service, top-notch network reliability, unsurpassed prices, and innovative services.

Headline Hosting provides low-cost feature-rich web hosting. The Headline Hosting business model emphasizes service to small and medium sized businesses, allowing them to do e-commerce and focus on their core competencies while Headline Hosting handles their Internet site.

Headline Hosting is committed to serve you with utmost excellence or we will refund your money no questions asked (30 day money back guarantee does not include start-up fee or domain registration). This is why Companies and Organization like: Wilborn Steel, Oneighty, Omega Church, Harmonik Elixir, Sonrise Church, Genesis, King's Kids, Headline Metals, Boerne Club Oneighty, Straight Talk and more trust in Headline Hosting.

Why Headline Hosting?

Headline's excellent prices are not the only reasons why our customers rave about our services! Our customers appreciate:

  1. Industry-leading Customer Care program
  2. Rock-solid network - 99.9% uptime guaranteed
  3. Completely customizable hosting solutions
  4. 100% customer satisfaction guaranteed
  5. Unmatched reliability
  6. Lightning-fast network connectivity
  7. Custom hosting environment
  8. Innovative support technology

1. Industry-leading Customer Care program

Headline Hosting Customer Care Program boasts 24 hour telephone assistance coupled with an industry-leading fully interactive help site. The site, located at www.hostingsupport.com/chat.htm, is designed to provide a place for customers to ask their questions without the hassle of a phone call. The support site features an online manual, online tracking of support requests, real-time network status and informational newsletters to provide online help for answer-seekers 24 hours a day.
The Headline Hosting toll free phone center, manned 24 hours a day, 365 days a year, provides customers with unlimited access to technical experts over the phone

2. Rock-solid network - 99.9% uptime guaranteed

We've taken great strides to provide reliable access to you. Our bandwidth saturation average (a measure of how crowded our systems are) is less than 30%. We have redundant DS-3 (capable of 45Mbps each) and OC-3 (capable of 155Mbps each) lines with diverse routes to the Internet Backbone, ensuring our servers always have an active connection to the Internet. BGP Peering allows us to automatically re-route traffic away from "Internet Traffic Jams." This means when one part of the Internet slows down your site will not be caught in the bottleneck. All of our servers are fast Dual Pentium III based technology with 512+ MB of RAM. We keep our servers at less than 50% capacity so even when traffic peaks, our servers won't overload.

3. Completely customizable hosting solutions

We have serveral server options options to fit every need and budget. your site can grow as your company grows. Headline Hosting supports all leading edge plug-ins, utilities, and software (Java, JavaScript, C, C++, RealAudio/Video, Shockwave, and CGI, to name a few). We also offer full support for our pre-configured scripts which include great counters, guestbooks, bulletin boards, form e-mailers, chat rooms, order forms, database software, and more depending on your server package.

4. 100% customer satisfaction guaranteed

While our competitors force half- or full-year commitments, here at Headline Hosting you can pay month-to-month. All our server packages come feature-rich and competitively priced. Our Express UNIX package starts at only $20 per month, which includes 24 hour toll free technical support and dozens of useful CGI scripts to enhance your site. Because of this guarantee to customer satisfaction. If your site requires secure server, FrontPage 2002, Real Audio/Video or any of our other cutting-edge features then Headline Hosting is the only choice for your web hosting needs.

5. Unmatched reliability

Headline Hosting provides all of its clients with cutting-edge hardware, software and technology. All of Headline’s servers are custom-built with the most reliable equipment for higher performance. Best of all, there are less than 256 domains hosted on each of our servers, unlike the majority of our competitors who host anywhere from 500 to 1000 domains per server. With such a small number of domains on each server there is a lower server load, disk access time decreases and network speed increases.

6. Lightning-fast network connectivity

Headline Hosting has chosen five of the best backbone providers to relay all traffic. This means that all our clients have a 99.9% uptime guarantee. The network is designed around redundancy and efficiency. BGP4, five DS3 lines and one OC3 connection to diverse backbones and a fully 100 Mbps Cisco Switched network make the Headline Hosting network top-notch.

7. Custom hosting environment

We strongly believe that the environment where the servers are located is as important to our client’s websites as the services our clients are receiving. The Headline Hosting Data Center is geographically located near an Internet Exchange Point to minimize traffic hops and optimize performance. Our Data Center features a Power Management System which includes 2.5 megawatts premise power, a customer dedicated power backed up by an Uninterruptible Power Supply (UPS), a 235,000 watt diesel generator, customer dedicated circuit breaker protection and scalable customer power. We also have fire zones above the ceiling and below the floor, specialized heat/smoke sensors and automatic fire department notification. Our Mainframe Style Construction includes HVAC, separate cooling zones, and seismically braced racks. Our server hosting facility also uses scalable areas; cabinets, full open racks, shared open racks, and are secured by motion sensors, key-card access, video camera surveillance, a security breach alarm, and 24/7 police monitoring. Our Network Operations Center is a high security facility, and no customer is permitted to enter this area. Certified technicians are monitoring the equipment 24 hours a day.

8. Innovative support technology

The Headline Hosting tech service center is staffed 24 hours a day to offer assistance in any area. When the call center cannot resolve a customer's issue, the dedicated Customer Care Team steps in to facilitate the resolution of any problem. At no point does a Headline customer feel alone; they know that we are standing by waiting for their call. With 24/7 toll-free technical support, 24/7 online support chat and a dedicated online support center.

 

© Headline Computer Solutions
8002 S. Presa, San Antonio TX. 78223 phone: (210)533-2600
 

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